Privacy Policy - How Songbond Protects Your Data

1. Information We Collect

We collect information you provide directly to us when using Songbond, including:

Personal information (name, email address, contact details)
Payment information (processed securely through third-party payment processors)
Custom song details (stories, relationships, preferences, and other personal information you choose to share)
Communication records (emails, support tickets, feedback)

2. How We Use Your Information

We use the information we collect to:

Create your personalized custom song
Process payments and fulfill orders
Communicate with you about your order and provide customer support
Send you updates about your order status
Improve our services and user experience
Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except:

With your explicit consent
To trusted service providers who assist in operating our website and conducting business (payment processors, email services)
When required by law or to protect our rights and safety
In connection with a business transfer or acquisition

4. Data Security

We implement appropriate security measures to protect your personal information:

Secure data transmission using SSL encryption
Secure storage of personal information
Limited access to personal data on a need-to-know basis
Regular security assessments and updates

5. Data Retention

We retain your personal information for as long as necessary to:

Provide our services and support
Comply with legal obligations
Resolve disputes and enforce agreements
Improve our services

6. Your Rights and Choices

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Object to processing of your personal information
Request data portability
Withdraw consent where processing is based on consent

7. Cookies and Tracking

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze website traffic and usage patterns
Improve website functionality and user experience
Provide personalized content and advertisements

You can control cookie settings through your browser preferences.

8. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: hello@songbond.com
Website: Songbond

13. GDPR Compliance

If you are a resident of the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.